Custodial Services Cleaning Protocols During COVID-19

Custodial Services Cleaning Protocols During COVID-19

Services During the COVID-19 Pandemic

The health and safety of our custodial staff, as well as community the unit serves, is of the utmost importance. We ask that you read through this information to gain a better understanding of the sanitization services Custodial plans to supply.

Office, Cubicle and Lab Sanitation

Image of pink rubber glove with yellow spray bottle.Prior to the COVID-19 pandemic — beyond weekly trash removal and floor cleaning — office, cubicle and lab occupants were responsible for maintaining the cleanliness of their surface areas. Early in the pandemic, occupants were tasked with a minimum of twice-a-day surface sanitization. Now, while keeping our surfaces clean and sanitized remains a best practice, in most situations, the risk of infection from touching a surface is low. Occupants are now asked to sanitize their surfaces at least once a day.

Learn more about surface sanitization on the
Campus Ready website. 

Contact Us

Given the continued fluidity of the situation, our cleaning protocols are evolving. As our community returns to campus as ask that you contact Custodial Services via email at custodial@ucdavis.edu to share the following information:

  1. No vacancy. When a space that has been vacant for some time is expecting increased occupancy
  2. Irregular cleaning. If you believe a space that is high-occupancy and high-touch is not being cleaned regularly
  3. Additional service. If you would like to inquire about receiving additional cleaning services
  4. Questions? If you have questions or need further clarification

Classrooms, Lecture Halls and Teaching Labs

In most situations, the risk of infection from touching a surface is low. The most reliable way to prevent infection from surfaces is to regularly wash hands or use hand sanitizer. 

For these reasons our classrooms’, teaching laboratories’ and lecture halls’ tables, chairs and associated equipment will continue to be cleaned per our regular classroom cleaning schedule, but not sanitized between use. Instead our Custodial Services team will provide and re-stock hand sanitizers and disinfectant wipes in these areas, in addition to cleaning adjacent restrooms, lobbies, stairwells and elevators multiple times a day.​​

Below are the three levels of sanitization we are
currently implementing across campus.


Icon.  Intermittent Occupancy

Level One Cleaning

Prior to COVID-19, what we refer to as Level One sanitization, was our standard operating procedure for cleaning a variety of categories of space. We cleaned certain things daily, weekly, monthly and annually. Now, we perform these duties only in spaces that we believe to be occupied intermittently. 

If a space has had limited occupancy, please let us know when changes happen by contacting us via email at custodial@ucdavis.edu, that way we can adjust the level of cleaning we provide.

What we clean

When we believe a space is intermittently occupied, the cleaning services we provide are limited to the following:

  • Counters
  • Doorknobs / handles
  • Light switch plates
  • Restroom surfaces
  • Tables and chairs
  • Railings
  • Kitchen surfaces
  • Hard-surface flooring
  • Carpeted surfaces
When we clean it

Cleaning varies depending on the type of space. Click on the type of space to learn more about our daily, weekly, monthly and annual cleaning schedule.

Our Cleaning Procedures

When cleaning we wear PPE and use disinfectants effective against the coronavirus per the manufacturer's instructions.


Icon.  High-Occupancy Areas

Level Two Sanitization

As students, faculty and staff return, we plan to provide higher-occupancy buildings with "Level Two" sanitization services. This includes multiple daily cleanings of high-touch areas. 

Contact Custodial Services at custodial@ucdavis.edu, if a space has been vacant for some time to let us know when you expect increased occupancy by contacting us via email at custodial@ucdavis.edu, that way we can work with you to adjust the level of cleaning we provide. 

If, for any reason, you are not sure if custodial services is cleaning an area that you know to be high-touch and/or high-traffic, contact us via email at custodial@ucdavis.edu. As soon as we know more about our capabilities we will share any changes with our customers.

What we plan to clean

This level focuses on daily cleanings of high-occupancy, high-touch areas such as lobbies, hallways, classrooms, restrooms, common spaces within an office environment, reception areas, etc. and includes the sanitization of these surfaces:

  • Counters
  • Doorknobs / handles
  • Doorframes
  • Light switch plates
  • Restroom surfaces
  • Tables and chairs
  • Railings
  • Hard-surface flooring
Our Cleaning Procedures

When cleaning we wear PPE and use disinfectants effective against the coronavirus per the manufacturer's instructions.


Icon.  Decontamination of Areas with Known COVID-19 Case

Level Three Disinfection

If you, a student, faculty, academic or staff member tests positive for COVID-19, or you have personal knowledge of a colleague who has tested positive for COVID-19, you are required to use the campus reporting protocol. Built into the reporting protocol is a notification to campus Custodial Services. If a case is confirmed within 72 hours, we will begin our “Level Four Disinfection” process.

Our Cleaning Procedures

When decontaminating an area occupied by a known COVID-19 case, Custodial Services staff will:

  • Wear PPE and use disinfectants effective against the coronavirus per the manufacturer's instructions.
  • Inform designated staff that a disinfection is in progress.
  • Ensure that individuals without PPE are not present in the area to be treated.
  • Place signs or warning indicators that a cleaning is in progress.
  • Clean any soiled areas on surfaces using recommended protocols.
  • Employ a disinfectant sprayer to spray all areas from high to low, using a slow, side-to-side motion until all surfaces and objects are covered with the disinfectant.
  • Ensure visible wetness remains for the disinfectant's required contact time.
  • Wipe where necessary to polish (e.g. mirrors) or to remove visible residue.
  • Notify bystanders that they may enter the area 2-3 minutes after treatment is complete.
  • Notify UC Davis Safety Services and the responsible party for the facility, that cleaning is complete. 

In the event of an extreme or complicated scenario, we may seek the assistance of an outside contractor. 

Learn more: Reporting COVID-19 Concerns and Confirmed Cases and COVID-19: A Reminder About Reporting Illness.

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